Frequently Asked Questions
How much does Lifeline service cost and what is included?
Lifeline service is FREE and is a federal Lifeline Assistance program. Lifeline Assistance is a government benefit, for which you must qualify, and is supported by the federal Universal Service Fund. It is available for only one wireline or wireless account per household.
New customers can receive the Assurance Wireless Unlimited® Plan with Data:
- FREE Android™ Smartphone*
- FREE Unlimited Talking & Texting
- FREE Unlimited Data Each Month (High-speed data)
- FREE 10GB Hotspot Data Each Month
- FREE Voicemail, Call Waiting & Caller ID
- FREE 911 Access
- Keep Your Current Home or Cell Phone Number
How do I qualify for Lifeline service?
Requirements vary from state to state, but generally you may qualify for Lifeline service if you are on certain public assistance programs or based on your household income.
Note: If you live in California, please visit the CA-Specific FAQs tab.
Qualifying public assistance programs include, but are not limited to:
- Medicaid (Medicare is not acceptable)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Veterans and Survivors Pension Benefit Program
- Federal Public Housing Assistance (Section 8)
You may qualify if your household yearly income falls within the range indicated next to your household* size:
135% of Federal Poverty Guidelines for 2022.
What documents do I need to submit if I am applying based on income?
If you are applying based on Income, you'll need a copy of ONE of these documents:
- Prior year's State or Federal income tax return
- Current income statement from employer
- Federal notice letter of participation in General Assistance
- Divorce decree or child support document containing income
OR
A copy of three consecutive months of ONE of these statements (from the previous 12 months):
- Current paycheck stub
- Social Security benefits statement
- Veterans Administration benefits statement
- Retirement/Pension benefits statement
- Unemployment or Workers' Compensation benefits statement
We protect your privacy. Your personal information will be shared only with Universal Service Administrative Company® (USAC) and with state agencies for purposes of establishing and confirming eligibility. All information collected electronically is encrypted using Secure Socket Layer (SSL) technology.